Effective Date: September 4, 2026

Midtown Couriers (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you provide when using our website and courier, delivery, pickup, drop-off, and logistics services.

This Privacy Policy explains what information we collect, how we use it, how it may be shared to provide our services, and how we handle SMS messaging consent and related information.

1. Information We Collect

We may collect the following information when you use our website or services.

Personal Information

Full name

Phone number

Email address

Pickup and drop-off addresses

Shipment or delivery details

Information provided through quote requests, forms, emails, phone calls, or other communications

Information necessary to coordinate and complete requested services

Non-Personal Information

We may also collect certain technical and website usage information, including:

Browser type

Device information

IP address

Website usage data

Analytics information

Cookie and similar tracking information

2. How We Use Your Information

We use the information we collect for legitimate business and service purposes, including to:

Process and manage courier and logistics services

Provide quotes and respond to inquiries

Coordinate pickups, deliveries, and drop-offs

Communicate service updates and confirmations

Provide customer support

Send delivery and service-related notifications

Follow up regarding quotes or services requested by you

Process payments when applicable

Improve our website, systems, and customer experience

Maintain the security and functionality of our website

Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information.

3. Sharing of Information

We may provide necessary information to service providers and business partners who help us operate our business and fulfill services you request.

For example, information may be provided to:

Drivers, subcontractors, or delivery partners involved in fulfilling your shipment

Payment processors supporting payment transactions

Technology and service providers supporting our website, communications, scheduling, or business operations

Legal or regulatory authorities when disclosure is required by law

Information provided to service providers is limited to what is reasonably necessary to perform the applicable service or business function.

SMS Consent and Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or exchange SMS opt-in information or consent records for marketing purposes.

4. SMS Communications and Consent

If you provide your phone number and separately choose to opt in to receive SMS messages from Midtown Couriers, you consent to receive the type of messages described in the specific SMS consent option you selected.

Depending on the consent provided, SMS messages may include:

Quote follow-ups

Customer service communications

Delivery updates

Service notifications

Communications related to services you requested

Promotional messages, such as special offers and discounts, when you separately opt in to receive marketing messages

SMS consent is voluntary and is not required to submit a quote request, purchase services, or use Midtown Couriers' services.

Marketing and non-marketing SMS consent may be collected separately so that customers can choose which types of messages they wish to receive.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any message you receive from Midtown Couriers. For assistance, reply HELP or contact us using the information provided below.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website performance and functionality

Understand website traffic and usage

Analyze website activity

Improve user experience

Support website security and functionality

You may disable cookies through your browser settings. However, disabling cookies may affect certain website features.

6. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

Request access to personal information we maintain about you

Request correction or updates to your information

Request deletion of your personal information, subject to legal, contractual, or operational requirements

Request information about how your personal information is used

Opt out of SMS communications by replying STOP

Request assistance with SMS communications by replying HELP

To exercise applicable privacy rights, please contact us using the information provided below.

8. SMS Opt-In Records

When you voluntarily opt in to receive SMS messages, we may maintain records of your consent, including the phone number associated with the consent, the type of SMS communications selected, and information necessary to document and manage your messaging preferences.

SMS opt-in information and consent records are used to manage and honor your messaging preferences and are not shared with third parties for marketing or promotional purposes.

9. Third-Party Websites and Services

Our website may contain links to websites or services operated by other organizations.

We are not responsible for the privacy practices, content, or security practices of websites that we do not operate. We encourage you to review the privacy policies of those websites before providing personal information.

10. Children’s Privacy

Our SMS messaging program is intended for individuals 18 years of age and older.

We do not knowingly collect SMS consent from individuals under 18 years of age. If we become aware that an individual under 18 has provided SMS consent, we will take reasonable steps to address the situation.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable requirements.

Any changes will be posted on this page with a revised Effective Date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

 Midtown Couriers

📞 +1 470-750-3372

📧 [email protected]

📍 2296 Henderson Mill Rd, Ste 116, Atlanta, GA 30345